The Wingman’s Campground gets a SCATHING REVIEW!
Known for facing problems head-on, the RV Wingman discusses a recent Yelp Review that will leave many readers speechless. But the Wingman has plenty to say in this opening segment of The RV Show USA Radio Program as he discusses the difference between communication and EFFECTIVE communication. How effective of a communicator do you think you are? You may reconsider (and maybe not) when you hear this segment. Let us know what you think below or call and leave a voicemail 24/7 at 1-330-Wingman 1(330) 946-4626.
Gentlemen, this is a Football!
When legendary football coach Vince Lombardi began his dynasty, he started with the basics. He told his team “Gentlemen, this is a Football!” Sounds silly, right? But Lombardi built a string of winning seasons and legendary players around the fundamentals of football. In this Ask the Manufacturer Segment 20-32, the Wingman and Rockwood/Flagstaff’s Andre Fisher discuss the fundamentals of RVs and the knowledge needed in order to make the best decisions possible. Knowing the fundamentals and understanding the basics is what makes smart RVers. And as we’ve learned, smart RVers are happy Campers. Learn some of the fundamentals of RVing and let us know your thoughts below. Enjoy.
Another Camping World call from a Covid Nurse
The number of newbies to RVing is staggering and dealers have never been busier. This is good news for sales. But is it good news for buyers? According to the Wingman, it might be. But it can also prove to be a time when these newbies make some decisions that may turn into monumental financial issues in the future. In this opening segment, the Wingman tells of a recent conversation with a nurse who’s looking at full-time RV living and is considering a 240 month loan with no down payment. Good move? Or disaster? Take a listen and let us know your thoughts.
Teamwork and Time-on-the-line matters to this RV Manufacturer
Andre Fisher is the individual who helped the Wingman have a change of heart in how he viewed RV manufacturers and their commitment to quality. In this first-time appearance on The RV Show USA, Fisher shares some perspective as an industry insider “who’d been around the block” and talks specifically of how teamwork at the plant he words in; along with time-on-the line are huge reasons why the brands he represents are so well loved by their owners. Many things in this first in the series with Fisher are worthy of consideration by those who will be buying an RV.
The RV Wingman asks “What the hell”?
The emails pour into the RV Wingman’s inbox every week. Many of them are complaints from angry RVers and justifiably so. Others leave him scratching his head and wondering “what in the world”? That’s the situation he talks about in this opening Segment of The RV Show USA when a first-time buyer asks for advice in how “not to get taken”. You won’t believe what this buyer expects from his RV dealer. The problem is, the buyer has no idea that his expectations and requirements for purchase will likely NEVER be met by a single dealer in the country. Find out what this buyer expects and how the comments/advice the Wingman has for him.
Does anyone in the RV Industry really listen to RVers?
Kenny Miller, Lead design engineer for the Flagstaff/Rockwood division of Forest River discusses what happens “behind closed doors” at the plant as well as how they view comments, input and suggestions from RVers regarding future product changes. And Kenny shares one thing that; in the Wingman’s opinion helps separate Flagstaff/Rockwood from so many other manufacturers. This is episode #20-30 in our Ask the Manufacturer series.
The Wingman is worried about this Military Vet
The RV Wingman receives emails and voice messages on a regular basis and does his best to get back to everyone. So many people need some advice. So many people are concerned. What’s the right thing to do? In this short segment, the Wingman reads a recent email from a veteran suffering from PTSD and is on SSDI. With a very limited budget, this military hero purchased a 20 year old motorhome sight unseen. He’s going to take delivery of it and now he’s asking for some help and advice. Will the Wingman sugar-coat his response? Will the Wingman provide some helpful advice that you can learn from? Take a quick listen and decide for yourself.
So “THAT’s how they do it!”
The Wingman garnered some interview time with the Lead Design Engineer from the Rockwood/Flagstaff division of Forest River to discuss how they go about implementing new designs into their RVs. Kenny Miller shares the “how” changes in RVs take place as well as some of the things he looks at when he walks in an RV. You may be surprised at how he sees things as compared to how you may see things in this episode 20-29 in our Ask the Manufacturer series.
Addicted to bringing joy to others. Literally!
The Wingman finds a guest with a heart of gold in Las Vegas. She also has an addiction; a healthy addiction that brings joy to thousands of complete strangers with a very simple “act” of kindness. Evidently, it’s an act of kindness to strangers that has captured the imagination of tens of thousands of others (including many RVers) across the nation. In today’s challenging and divisive times, the Wingman thought a story about kindness and the people that bring kindness to others would be a welcome break from the non-stop negativity that surrounds us.
Are all RVs really Junk? The Wingman talks trash!
The Wingman shares the story of a man he met who’s on his 4th RV in 2 years, the tens of thousands of dollars he lost in that 2 year period and other mistakes he made along the way. It’s an eye-opening (and sobering) monologue with some words of advice for any buyer of a new RV that should be heeded. Plus, it’s another “thank you” from a man who just received more than $5,000 back when he followed the Wingman’s instructions on how to Cancel a Good Sam ESP. Great info. Sobering, but great.
Just say NO to your RV Dealer!
One of the most common complaints the Wingman hears from consumers is one that could’ve been avoided entirely. In this Ask the Manufacturer Segment, Flagstaff/Rockwood Customer Service representative Melissa Hoover give her advice to consumers who’re buying a new RV that isn’t campground ready. She also discusses the importance of understanding your RV’s warranty and the difference between Owner’s responsibilities and those of the Manufacturer and how to approach making a warranty claim.
Has Camping World kept their promises to consumers?
In this opening segment of The RV Show USA, you’ll hear from actual RVers who’re beyond disappointed in the treatment they’ve received from Camping World. These are real customers with real stories and should be considered when deciding what Dealer you are going to buy your RV from. FYI, Marcus Lemonis (CEO of Camping World) has an open invitation to join the Wingman in the studio for a live stream to take calls and questions from listeners.
The most cringeworthy complaint from RVers is….?
Handling customer service calls and emails is second nature to Melissa Hoover from the Rockwood/Flagstaff division of Forest River. But one type of issue seems to get more attention than any other. What is it? And how does this professional feel about this issue? More importantly, how has her division responded?
Be the Coolest Camper in the Campground!
Technology has solved the problem of your RV’s A/C not being able to keep you cool on those hot summer days. In this interview, you’ll learn about a product that will allow an RVer to run BOTH A/C units off of 30amp power! This “install-it-yourself” device is making RVing more comfortable for RVers everywhere who’re trying to stay cool in their RVs on the hottest of days. How will this technology make YOUR RVing experiences better? Take a listen and find out as the Wingman visits with SoftStart USA’s Doug Curtis.
A designated driver needed to buy an RV?
In this opening segment of The RV Show USA, the Wingman provides some ideas worth considering if you are going to buy a new RV. Do you really need a designated “driver”? Well, not exactly but you could benefit from the suggestions made in this quick segment; especially if you are new to the RV buying process. Plus, the Wingman discusses the difference between hearing and listening. Think you know the difference? And does it even matter?
RV Customer Service rep feels for RVers with problems!
In spite of her youth, Flagstaff/Rockwood Customer Service representative Melissa Hoover is extremely passionate about providing the best ownership experience possible for every owner of one of their brands. In this short interview with the Wingman, Melissa shares what she would do if a dealer tried to sell an RV that wasn’t “campground ready”. What a breath of fresh air to hear a customer service representative that truly CARES about the customer.
Tire expert talks blowouts and China Bombs!
There’s nobody more knowledgeable in the country when it comes to RV tires than Roger Marble. A retired tire engineer for more than 40 years, Roger’s experience with tires includes working with Indy car winners (too many names to mention). He also performed “autopsies” on tires to determine the true cause of “failure”. How does Roger feel about blowouts? Is there such a thing as China Bombs? What’s the one thing he would tell his friend before buying a set of tires? Find out the answers and more in this conversation with Alan Warren, The RV Wingman.
Buyers- Avoid getting fleeced in the coming months!
With the intense interest in RVing around the country due to the pandemic, all is not ice cream and lollipops for RV Dealers. The RV Wingman explains and tells you how some Dealers are fleecing unknowing consumers. Also, a couple of crazy camper stories from in the news and more. Post your thoughts and comments below. If we read them on a future show, we may send you a prize. Thanks for being a part of our RVing community!
How an RV Industry person reacts to a caller’s cringeworthy comments
Rockwood/Flagstaff’s Melissa Hoover is responsible for communication between consumers and dealers and works extremely hard to build trust and relationships between the Industry and RVers. How does she respond to a recent caller’s concerns regarding warranty claims and how they are handled? Check it out and post your thoughts and comments below. If we read them on a future show, we may send you a prize. Thanks for being a part of our RVing community!
RV Lemon Lawyer Ron Burdge joins the Wingman
He’s the best-known RV Lemon Lawyer in the country and his specialty is RV lemon law. In fact, Ron Burdge and his law firm handle RV lemon law claims exclusively. Ron joins the Wingman and gives some meaningful advice for that will help all RVers. If you are an RVer and interested in RV lemons, you need to know about Ron Burdge. Post your comments here. If we read them on a future show, we may send you a prize. You can also call and leave a message on our 24 hour voicemail at 1-330-Wingman. Thanks for being a part of our RVing community!